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Our support team is here to help you get the most out of Podium Markets. Whether you’re running into a technical issue, have a billing question, or need guidance on a specific feature, we’re just an email away. Before reaching out, check the self-service resources below — you may find an instant answer.

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Before You Reach Out

Many common questions are already answered in our documentation. Start here to save time:

FAQ

Answers to the most common questions about accounts, Ivy, brokerages, scans, and billing.

Troubleshooting

Step-by-step fixes for login issues, brokerage errors, Ivy problems, and chart failures.

Supported Brokerages

See which brokerages you can connect to Podium Markets and how to get started.

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Email Support

If you’ve checked the resources above and still need help, email us directly: [email protected] To help us resolve your issue as quickly as possible, include the details listed in the section below when you write in.

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What to Include in Your Message

The more context you give us, the faster we can help. When you email support, include the following:
1

Your account email

Include the email address associated with your Podium Markets account so we can locate your profile immediately.
2

What you were trying to do

Describe the action or feature you were working with — for example, “I was trying to connect my TD Ameritrade account” or “I asked Ivy to run a scan and nothing appeared.”
3

What happened instead

Tell us what you saw: an error message (copy the exact text if possible), a blank screen, unexpected behavior, or anything else that didn’t work as expected.
4

Screenshots or a screen recording

Visual context speeds up diagnosis significantly. Attach a screenshot of the error or record a short clip showing the issue in action. Most operating systems have a built-in screenshot tool:
  • Windows — Win + Shift + S
  • Mac — Cmd + Shift + 4
If your issue involves a specific stock, scan, or Ivy conversation, include the ticker symbol or a copy of the Ivy exchange. The more specific you are, the less back-and-forth we’ll need.