> ## Documentation Index
> Fetch the complete documentation index at: https://help.podiummarkets.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Podium Markets Troubleshooting Guide and Issue Fixes

> Fix common issues with Podium Markets: brokerage connection errors, Ivy not responding, sync problems, login issues, and missing data.

This guide walks you through solutions to the most common issues users encounter on Podium Markets. Work through the steps for your issue and, if the problem persists, the note at the bottom of this page tells you exactly how to reach our support team.

## Login & Account Issues

<Accordion title="I can't log in">
  If you're unable to access your account, try the following steps in order:

  <Steps>
    <Step title="Double-check your credentials">
      Make sure you're using the email address and password you registered with. Passwords are case-sensitive — confirm Caps Lock is off.
    </Step>

    <Step title="Reset your password">
      If you're unsure of your password, click **Forgot password?** on the [login page](https://app.podiummarkets.ai/login). You'll receive a reset link by email within a few minutes.
    </Step>

    <Step title="Try a different browser or incognito mode">
      A cached session or browser extension can sometimes block the login flow. Open an incognito window and try logging in at [app.podiummarkets.ai/login](https://app.podiummarkets.ai/login).
    </Step>

    <Step title="Contact support">
      If none of the above works, email [support@podiummarkets.ai](mailto:support@podiummarkets.ai) with your account email and a brief description of what you see when you attempt to log in.
    </Step>
  </Steps>
</Accordion>

<Accordion title="I didn't receive my verification email">
  Verification emails are sent immediately after registration, but delivery can occasionally be delayed.

  <Steps>
    <Step title="Check your spam or junk folder">
      Search your inbox for emails from **podiummarkets.ai**. If you find it in spam, mark it as safe so future emails land in your inbox.
    </Step>

    <Step title="Wait a few minutes">
      Email delivery can take up to five minutes during high-traffic periods. If you haven't received anything after five minutes, move to the next step.
    </Step>

    <Step title="Resend the verification email">
      Return to [app.podiummarkets.ai](https://app.podiummarkets.ai) and click **Resend verification email** on the confirmation screen.
    </Step>

    <Step title="Contact support">
      If you still haven't received the email after resending, contact us at [support@podiummarkets.ai](mailto:support@podiummarkets.ai). Include the email address you registered with and we'll verify your account manually.
    </Step>
  </Steps>
</Accordion>

## Brokerage Connection Issues

<Accordion title="My brokerage connection failed">
  A failed connection is usually caused by incorrect credentials, an unsupported broker, or a temporary issue on the broker's end.

  <Steps>
    <Step title="Confirm your broker is supported">
      Check the [Supported Brokerages](/brokerages/supported-brokerages) page to verify your broker is currently available. If it isn't listed, you can submit a request to add it.
    </Step>

    <Step title="Re-authenticate">
      Go to **Profile → Accounts**, remove the failed connection, and try adding it again. Use the same credentials you use to log in to your broker's own website or app.
    </Step>

    <Step title="Check your broker's status">
      Visit your brokerage's status page or support site to confirm there are no outages or maintenance windows affecting their login systems.
    </Step>

    <Step title="Try again later">
      If the broker is experiencing issues on their end, wait 15–30 minutes and attempt the connection again.
    </Step>
  </Steps>

  <Warning>
    Never share your brokerage credentials with anyone, including Podium support staff. We will never ask for your username or password.
  </Warning>
</Accordion>

<Accordion title="My portfolio isn't syncing">
  If your portfolio data isn't updating, follow these steps:

  <Steps>
    <Step title="Check your connection status">
      Go to \*\*Profile → Accounts or Calibrations \*\*and look at the status badge next to your connected account. If it shows **Expired** or **Disconnected**, your authorization token has lapsed.
    </Step>

    <Step title="Re-authorize the connection">
      If the connection is expired, click **Reconnect** next to the affected brokerage and complete the authentication flow again. This refreshes the token and restores syncing.
    </Step>

    <Step title="Check for brokerage outages">
      Syncing depends on your broker's API being available. If their systems are down, syncing will resume automatically once service is restored.
    </Step>
  </Steps>
</Accordion>

<Accordion title="I see outdated positions">
  Podium Markets syncs your portfolio data at regular intervals, but there is a natural lag between when a trade executes and when it appears in the platform.

  * **Intraday positions** typically appear within a few minutes of execution.
  * **End-of-day settlement** (for options assignments, transfers, etc.) can take until the following morning to reflect.

  If positions are still missing after  more than 24 hours have passed since the trade, contact [support@podiummarkets.ai](mailto:support@podiummarkets.ai) with your account email and the trade details.
</Accordion>

## Ivy Issues

<Accordion title="Ivy isn't responding">
  If Ivy stops responding or you see a loading indicator that doesn't resolve, try the following:

  <Steps>
    <Step title="Refresh the page">
      Press **F5** (Windows) or **Cmd + R** (Mac) to reload Podium Markets. This clears any stalled session state and re-establishes the connection to Ivy.
    </Step>

    <Step title="Check platform status">
      Visit our status page or check for any announcements in the platform's notification banner. Occasionally, brief maintenance windows affect Ivy's availability.
    </Step>

    <Step title="Try a simpler query">
      If Ivy responds to some questions but not others, the original query may have timed out due to complexity. Break your question into smaller parts and try again.
    </Step>

    <Step title="Clear your browser cache">
      A corrupted cache can interfere with real-time features. Clear your cache, close and reopen your browser, then try again.
    </Step>
  </Steps>
</Accordion>

<Accordion title="Ivy gave me incorrect information">
  Ivy is powered by AI and — like all AI systems — can occasionally produce inaccurate, outdated, or incomplete information.

  <Info>
    Ivy's responses are for research and informational purposes only. Always verify important data independently using official sources (e.g., your brokerage, SEC filings, or exchange data) before making any trading or investment decisions.
  </Info>

  If you believe Ivy provided information that is significantly wrong or misleading, we'd appreciate you reporting it so we can improve. Email [support@podiummarkets.ai](mailto:support@podiummarkets.ai) with:

  * The question you asked Ivy
  * The response Ivy gave
  * What you believe the correct information to be

  Your feedback directly improves Ivy's accuracy over time.
</Accordion>

## Charts & Scans

<Accordion title="Charts won't load">
  Blank or stuck charts are usually caused by browser caching issues or a conflicting extension.

  <Steps>
    <Step title="Perform a hard refresh">
      Press **Ctrl + Shift + R** (Windows/Linux) or **Cmd + Shift + R** (Mac) to bypass the cache and force a full reload of the page.
    </Step>

    <Step title="Disable browser extensions">
      Ad blockers, privacy shields, and script blockers can interfere with charting libraries. Temporarily disable your extensions (or open an incognito window where extensions are off by default) and check if charts load.
    </Step>

    <Step title="Try a different browser">
      If the issue persists, open Podium Markets in a different browser (e.g., switch from Firefox to Chrome) to rule out a browser-specific conflict.
    </Step>

    <Step title="Check your internet connection">
      Charting data requires a stable connection. If you're on a weak or restricted network (e.g., a corporate firewall), try switching to a different network or using a mobile hotspot.
    </Step>
  </Steps>
</Accordion>

<Accordion title="My scan shows no results">
  An empty scan result doesn't necessarily mean something is broken — it often means the filters are too narrow.

  <Steps>
    <Step title="Check market hours">
      Some scans only return results during active market hours (9:30 AM – 4:00 PM ET, Monday–Friday). If you're running a scan outside of those hours, real-time signals like unusual volume won't populate. Try rerunning the scan when the market is open.
    </Step>

    <Step title="Ask Ivy to help">
      Describe what you're looking for to Ivy in plain language. Ivy can  help you find results.
    </Step>
  </Steps>
</Accordion>

<Note>
  If none of these steps resolve your issue, contact us at [support@podiummarkets.ai](mailto:support@podiummarkets.ai). Include your account email, a description of the problem, and any relevant screenshots.
</Note>