> ## Documentation Index
> Fetch the complete documentation index at: https://help.podiummarkets.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Podium Markets Support — We're Here to Help

> Reach the Podium Markets support team by email for help with your account, brokerage connections, Ivy, billing, or any technical issue.

Our support team is here to help you get the most out of Podium Markets. Whether you're running into a technical issue, have a billing question, or need guidance on a specific feature, we're just an email away. Before reaching out, check the self-service resources below — you may find an instant answer.

## Before You Reach Out

Many common questions are already answered in our documentation. Start here to save time:

<CardGroup cols={3}>
  <Card title="FAQ" icon="circle-question" href="/support/faq">
    Answers to the most common questions about accounts, Ivy, brokerages, scans, and billing.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/support/troubleshooting">
    Step-by-step fixes for login issues, brokerage errors, Ivy problems, and chart failures.
  </Card>

  <Card title="Supported Brokerages" icon="building-columns" href="/brokerages/supported-brokerages">
    See which brokerages you can connect to Podium Markets and how to get started.
  </Card>
</CardGroup>

## Email Support

If you've checked the resources above and still need help, email us directly:

[**support@podiummarkets.ai**](mailto:support@podiummarkets.ai)

To help us resolve your issue as quickly as possible, include the details listed in the section below when you write in.

## What to Include in Your Message

The more context you give us, the faster we can help. When you email support, include the following:

<Steps>
  <Step title="Your account email">
    Include the email address associated with your Podium Markets account so we can locate your profile immediately.
  </Step>

  <Step title="What you were trying to do">
    Describe the action or feature you were working with — for example, "I was trying to connect my TD Ameritrade account" or "I asked Ivy to run a scan and nothing appeared."
  </Step>

  <Step title="What happened instead">
    Tell us what you saw: an error message (copy the exact text if possible), a blank screen, unexpected behavior, or anything else that didn't work as expected.
  </Step>

  <Step title="Screenshots or a screen recording">
    Visual context speeds up diagnosis significantly. Attach a screenshot of the error or record a short clip showing the issue in action. Most operating systems have a built-in screenshot tool:

    * **Windows** — Win + Shift + S
    * **Mac** — Cmd + Shift + 4
  </Step>
</Steps>

<Tip>
  If your issue involves a specific stock, scan, or Ivy conversation, include the ticker symbol or a copy of the Ivy exchange. The more specific you are, the less back-and-forth we'll need.
</Tip>